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Cashback frequently asked questions

Bikes

  1. I have more than one motorcycle, can I apply for additional cashback offers?

    The cashback applies to the rider, not the bike. Riders told us they want to be rewarded for being safer riders. The programme has been designed to incentivise riders to upskill by taking Ride Forever on-road coaching.

  2. What happens if I change bikes between my first and second cashback offer?  
    This will not affect your eligibility, as long as your bike registration is current at the time of applying for your second payment.

Read the full terms and conditions

Driver licence

  1. Why is this restricted to only fully licensed riders with two years’ experience?

    More experienced riders are less likely to take training. The pilot is designed to encourage these riders to refresh their skills as we know that riders who do a Ride Forever course are 27% less likely to submit a claim with ACC.

  2.  Why are learner, restricted, and new fully licensed riders not included on the cashback?

    Riders going through the licensing process are more likely to do training as they move through the licensing process. The pilot is designed to encourage riders who have had their licence for a longer period to continue to improve their skills. 

  3. Can I get the cashback using an overseas motorcycle licence?
    No. You're only eligible for the incentive if you meet the criteria, which includes having held a full New Zealand class 6 motorcycle licence for at least two years. 

  4. I’ve not held a full NZ class 6 licence for two years, but have held a full overseas motorcycle licence that means I’ve been riding for more than 5+ years, can I still apply?
    No. You're only eligible for the incentive if you meet the criteria, which includes having held a full New Zealand class 6 motorcycle licence for at least two years.  

Read the full terms and conditions

Cashback

  1. Why is the cashback only $100 a year? Why can’t I just get $200 now?

    We’ve designed the programme to engage as many riders as possible over a two-year period. We’re collecting feedback to learn as the programme progresses.

  2. How do I get my money in the second year?
    If you met the criteria to receive the cashback in the first year, you won’t have to complete another Ride Forever course to receive your second cashback. But you must meet the other criteria, which includes having proof of your current registration. We’ll prompt you when you can apply for your second cashback and if you meet the criteria, we’ll process your second payment of $100.

  3. Courses are $50 each, so why does the cashback incentive only cover the cost of doing both courses?

    The incentive is two payments of $100, so $200 all up. Riders told us they want to be recognised for being a safer rider by having to pay less for the ACC component of their motorcycle registration once they’d completed a Ride Forever course.

    In terms of the course fees, ACC already subsidises each course by $249 and many local councils, bike dealers, motorcycle clubs and insurance companies pick up the $50 fee for riders to encourage them to take part in the programme.

  4. Why isn’t the cashback higher for safer motorcyclists, considering you can give away money?

    Riders told us better-skilled riders should pay less for the ACC component of their motorcycle registration. Feedback indicated that riders considered having $100 off their registration for two years as a reasonable amount. We’re collecting feedback to learn as the programme progresses.

Read the full terms and conditions

Rider experience

  1. I have been riding for three years and not had a crash, why can’t I receive a cashback for not having crashed or claimed?

    The programme is about reducing future claims from riders who have been riding for many years and may not have received training in that time. We want to encourage them to receive coaching, so they continue to refresh their skills.

    We know that riders who complete a Ride Forever course are 27% less likely to submit a claim. That’s why we’ve designed the programme to attract this group. We’re collecting feedback to learn as the programme progresses.

  2. I’ve done the California Superbike school course (or another course), why don't you accept these courses?

    We encourage riders to continually refresh their skills, and applaud anyone who invests in their skills. Unfortunately, we don’t have oversight of other training programmes, so we don’t know how effective they are in reducing deaths and injuries.

    We know that riders who complete a Ride Forever course are 27% less likely to submit an ACC claim. The pilot is designed to reward riders who complete Ride Forever on-road coaching so we can continue to measure the programme’s effectiveness.

Read the full terms and conditions

Payments

  1. Why does it take so long to get my $100 from Ride Forever?

    When we receive your application, we cross-match your details with our training provider reports to ensure you’ve completed the courses. We receive these reports at the beginning of each month.

    If your application is approved, you’ll receive your first cashback on the 20th of the following month. On the one year anniversary of your first payment, we’ll send you an email to prompt you at apply for your second cashback payment.

  2. Who do I contact if my payment isn’t made by the 20th?

    For any questions about payments email us at
    rideforevercashback@acc.co.nz

  3. What if I change my bank account details?
    When you apply for the second cashback you’ll be prompted to supply the account number you wish the payment to go into, so you can submit your new account number at this point, which will be wiped again from our records once your second payment goes through.

  4. Can I have my cashback applied to my next year’s levies?

    We’re collecting feedback to learn as the programme progresses. If the cashback programme is successful, we'll consider other ways of offering this incentive, including working with partner agencies to see if it would be possible to apply a discount when you pay for your rego.

Read the full terms and conditions

Supporting evidence/Registration documents

  1. Does this cashback apply for all motorcycle registrations or just a 12-month registration?

    The cashback offer is riders who hold any type of current motorcycle registration, regardless of how long you register your bike for. While there are two payments, you can only apply for them once every calendar year. If you were eligible and received your first payment, we’ll remind you when you can apply for your second.

  2. Why do I need to provide a photo of my registration?
    Supplying proof of your current registration, including the date it was purchased, is one of the conditions you must meet to be eligible to receive the cashback offer. The easiest way to do this is to upload a photo of your rego.

  3. I did a Ride Forever course four years ago, does this count? Why or why not?

    No. Like any skill-based activity, motorcycling is a diminishing skill – that’s why we encourage riders to do regular training. 

  4. I’ve done a Ride Forever course but I was declined? Why?

    You must complete at least one Gold course after the Cashback programme start date of 1 November 2021. The latest date that you can complete a course is 30 June 2023. 

  5. If I meet the criteria for the first cashback offer, can I apply for it again in year two? 
    We’ll prompt you when you can apply for your second cashback. If you still meet the criteria you will receive your second payment. 

  6. What must I do to apply for the second cashback offer?  

    You'll be eligible for the second cashback 12 months after receiving the first $100 cashback. You don’t need to complete another Ride Forever Gold course during the second year to qualify.
    When you’re eligible to request your second cashback, we’ll email you a reminder to apply for your second cashback.

Read the full terms and conditions

Contact us

Contact us if you have questions or want to talk to us:
Email: rideforevercashback@acc.co.nz